Search Results

Providing Extra Support to Vulnerable Customers: E.ON’s approach

Posted on 27 Mar 2019

In a competitive market, how companies ensure their services are accessible to all, and in particular, how they support their most vulnerable customers, can be a tricky subject. Not ...Read More

How fixing the loyalty penalty will help low-income consumers

Posted on 19 Mar 2019

Essential service markets aren’t working for people on low incomes. That’s a key reason why Citizens Advice made a super-complaint​ to the Competition and Markets Authority (CMA) in September: ...Read More

The poverty premium: how would you feel?

Posted on 06 Mar 2019

Alicia is a Commissioner of Birmingham Poverty Truth and an Ambassador for Fair by Design.  She has also recently become an Ambassador in a unison of Fair by Design ...Read More